Tag Archives: reasonable

According to its website, National Vision is the nation's fourth largest optical company in terms of locations. They have five separate retail divisions offering a variety of products and services for eye care. They are the parent company for the following retail outlets: America's Best Contacts & Eyeglasses, Vision Center, bestcontacts.com, Eyeglass World, Optical Center, and Vista Optical. Seeing an ad for “two-for-one” eyeglasses, I bought eyeglasses at Vista Optical in Warrenton, Oregon January 29, 2010. When I got to the store they told me the second, “free” pair would be inferior quality, so I told them I did not wish to have the “free” pair of eyeglasses. I have taken meticulous care of the eyeglasses I did buy: when the lenses have accumulated dust or oils, I used mild soap and gently running water to rinse them and have used soft cotton to gently dry them. However, in spite of this care, the lenses are now covered with tiny scratch marks that are now impinging on my ability to see through them. I have not abused these lenses in any way, and I have not dropped them, rubbed them against any abrasive material, left them lying on a hard surface, or done anything to warrant this rapid deterioration in their quality. This is an unacceptable situation. I have worn eyeglasses for over 50 years, but I have never purchased eyeglasses that have failed so rapidly. On August 27, 2010, I sent an email to national Vision via their website, asking them to please let me know how to proceed to obtain replacements at no charge. I explained that the product I was sold is inferior and does not meet the reasonable expectations of fitness. As of today, September 3, 2010, I have not even received a courtesy reply from National Vision. If I were you, I would not buy any of their products, unless you crave wearing eyeglasses that become scratched and essentially useless in less than 7 months. added by: Progresshiv