Tag Archives: chris-arnold

Chipotle locations around the country are feeling the heat from media and consumers over their practice of rounding up pennies to the nearest even amount. This came to light after a few New Jersey residents recently noticed their checks at the popular restaurant were rounded up. Turns out it’s not uncommon. The Newark Star-Ledger found that Chipotle registers in the tri-state area typically round up – or down – depending where the coin falls nearest to a nickel. A spokesperson for Chipotle said that the company employs the practice to curb long lines and create greater efficiency in these high-volume locations. “The idea is simply to limit the possible combinations of change on cash transactions to keep the lines moving quickly in high volume areas,” Chris Arnold said. “It was never our intention to have a policy that was confusing or misleading.” He also said that Chipotle hasn’t seen any kind of profit from the practice, but effective immediately, Chipotle locations in New Jersey will only round down. Still, there is debate as to whether it was fleecing customers – albeit a little at a time – or whether it would be more convenient to avoid small change altogether. Canada already did away with their penny in March. Perhaps for the U.S., rounding down (and up) with even amounts is the next logical step as well?

See the original post:
Chipotle Cheating Scandal: Chain Bamboozling Customers By Rounding Up Pennies?